KKdayMKP | Product Listing Guidelines

Modified on Mon, Jul 15 at 2:09 PM

Overview

This article aims to explain the rules of KKday Marketplace. Please follow the guidelines below to complete your setup.

Basic Info
Production Introduction
Cancellation Policy
Sales Option
Add pricing
Itinerary
Location / Pickup
Guide Services
Price Details
Product Supply

Basic Info

Product Language

KKday system will translate your product content to multiple languages according to the language you choose. Please make sure your product is written in the same language, otherwise it will cause translation error.

Product Name

1. Format: Spot or Experience + Type + Location

2. DO NOT use emojis, hashtags or symbols such as +, -, / (can use | instead)

3. According to government regulations in Taiwan, merchants that are not legally registered travel agencies are prohibited from using terms such as "X days and X nights" or "X-day tours" in their product descriptions or titles.

4. Merchants are forbidden to sell rental products (rental cars / SIM cards / Wi-Fi) and consignment products on KKday platform.

Timezone

1. Please select the time zone of the product’s destination.

2. If the product is in a cross-time zone, please select the departure time zone.

Main Location/Landmark

1. Main Location: Please select the city level location where your product is located.

2. More Locations: You can select more locations if your product covers more than one place.

3. Products that are airport transfers must select the city that the airport is located. For example, Taoyuan International Airport(TPE) is located in Taoyuan, Taiwan.

Production Introduction

Itinerary Brief

within 30 - 500 characters
Display on search result page (on-site/off-site)
Input 2-3 sentences for the product brief with call-to-action words.

Itinerary Highlight

within 500 characters
Display on top position of the product detail page
Input 3-5 bullet points for the product selling points and highlights.

Itinerary Description

within 5,000 characters
High-risk behaviors such as private transactions, phone orders, or store purchases are prohibited.
Itinerary contents containing external links, other payment methods, or personal contact information are prohibited.

⚠️ Note: To protect consumer rights and the safety of online transactions, please avoid attempting to transact outside KKday platform as it may lead to the suspension of your store.

Avoid repeating product descriptions in different fields.
Different types of products require certain information:
- Day tour: Meeting point and time are required. Clearly state the exact location and time where participants should gather for the tour.
- Multi-day tour: Large luggage limitations are required. Specify the size and weight limitations, as well as any additional fees or restrictions.
- Products with airline tickets: Flight information, Free baggage allowance, Hotel information(including room type descriptions), Group Rules are required.

Purchase Notice

within 2,500 characters
Input pre-sale info that travelers need to know, such as disclaimers, identity (age/height) restrictions, itinerary subject to change, extra charge, etc.
Products with airport transfer: Purchase Notice should explain whether certain services are available, such as baby car seat, Child car seat, Pet-friendly, and Meet-and-greet service.

Special Terms and Conditions

within 5,000 characters
Input after-sale info that travelers should prepare or pay attention to, such as personal equipment/clothes/ID to bring, should show up 10 minutes prior departure time, itinerary may change due to weather conditions, etc.
Display on the product detail page: Reminders
For tours still to be confirmed: Special Terms and Conditions should contain "We will confirm whether the tour will proceed X days before the departure date. If the minimum number of participants is not met, the tour will be canceled." (At least 3 days before departure)

Participant Restrictions

This function is not available on KKday Marketplace. Please leave this field blank. If your product is restricted to specific nationalities/areas, you can go to Channel Manager to set restricted markets.

Product image

Display on top position of the product detail page: Photo Carousel
Should be horizontal photos, can add up to 10
Format: JPEG/PNG, size below 5MB
Pixel: 1920px*1080px（Web 16:9 / App 4:3）
Leave blank on both sides to avoid device switching
To add product images, please click the Upload icon or drag image files to this area to upload images from your computer.
Images should be related to the product itself.
DO NOT use images without authorization or infringe intellectual property rights of the images.
DO NOT add contact info or unnecessary info on your product images.

⚠️ Note: Regarding image violations, please read Product Image Guidelines for more details.

Cancellation policy

1. Merchants in Taiwan: Non-Refundable option is forbidden. Please offer flexible cancellation rules to comply with Taiwanese government travel regulations.

2. Cancellation Policies for Products Sold to customers from Taiwan: If you offer a Non-Refundable policy for a product, you cannot sell that product to customers from Taiwan. You can restrict sales by setting Restricted Markets in Channel Manager.

Sales Option

1. Clearly Distinguish Between Multiple Sales Options

If you offer more than one Sales Options, provide clear and detailed descriptions in the "Description" section to highlight the differences between each Sales Option.

2. If your product description mentions that additional services can be purchased, please make sure to include these additional service packages in the Sales Options. Providing detailed descriptions is essential to avoid customer complaints (e.g., infant seats, meal costs, tour guide language options, etc.).

3. Standalone Rental Car Sales are forbidden.

Rental cars can only be offered as part of a package.

Add pricing

1. Prices cannot be lower than USD 3 (except for infants).

2. Unit Verification: Ensure the pricing unit is correct (person/vehicle/room/group/day).

3. Consistency between Itinerary and Settings: If the itinerary mentions specific experience times or sessions, ensure they align with the settings configured.

4. Check if the product has a sales date. It is recommended to extend the sales date by at least 3 months.

Rezio Backed

Frontend Display

Advanced Setting

Advertising Price for the Sales Option is not available on KKday Marketplace.

Itinerary

1. Proper Bullet Point Usage: Avoid 00:00 Descriptions.

2. Accurate Itinerary Timelines: Present the itinerary timeline in chronological order.

3. Day tour/Multi-day tour/Private tour：Should provide detailed itinerary descriptions in the "Time & Itinerary" section.

Rezio Backed: By Bullet Points

Rezio Backed: By Time Slo

Location／Pickup

Location

1. Day tour/Multi-day tour/Private tour：Set the Pickup location as Meeting Point.

Products contain hotel transfer, please explain the shuttle guideline.

Example: meeting point - hotels in Taipei City are available. Address: XXXXXX.

2. Activity、Ticket: Location > Destination is required.

3. Products that are airport transfers: Please set IATA Airport Code as Meeting Point.

Pickup

If your product includes pick-up services (airport pick-up, hotel pick-up, designated meeting point pick-up), please set up the information, such as Pick-up/Drop-off Locations, time and route.

Guide Services

1. Only Languages spoken by Guides option is available on KKday Marketplace

2. Products requiring guide services such as Day Tours, Multi-day Tours, Outdoor Activities , Workshops etc. should be set up Languages spoken by Guides.

Price Details

Required Price Details depending on different product categories, please follow the below guidelines:

1. Tours:

Clearly indicate whether the tour price includes tips for the driver and guide, meals, and travel insurance.

2. Indoor/Outdoor Experiences:

Clearly indicate whether the experience price includes meals and travel insurance.

3. Airfare Products:

Note tax/fuel/visa fees: If the airfare does not include taxes, fuel surcharges, or visa fees, clearly state this in the product name or description using the phrase "Taxes Extra."

4. High-Risk/Water Activities:

List insurance coverage: Clearly outline the specific insurance coverage included for high-risk or water-related activities.

5. Water Activities for Taiwanese Merchants:

Specify "Water Activities Liability Insurance": Specifically mention the details of "Water Activities Liability Insurance" for water activities offered by Taiwanese merchants.

6. Combination Products provided by Travel Agencies:

Detailed travel insurance coverage: Travel agencies selling Combination Products (e.g., day tours/multi-day tours) should provide a detailed explanation of the travel insurance coverage.

For example:

The total of personal injury medical expense benefits is limited to $OOO,OOO per person in any one accident.

Product Supply

Channel Connection Setting

1. Market Restrictions：To comply with Taiwanese government travel regulations, if your cancellation policy is non-refundable, please set TW Taiwan as a restricted market.

2. Listed Product Category：Please select proper categories for your product (It’s better to select only one category.)

3. To comply with Taiwanese government travel regulations, only registered travel agencies can select half-day tour / full-day tour options.