Voucher Redemption

Wen Peng    Updated on 2019/11/26 14:30 a.m.

This guide will provide step-by-step explanations on how to redeem vouchers and canceling redemptions in Rezio App.  

2 to 4 Minutes Read

Download Rezio App

Please download Rezio app on App Store or Google Play

rezio app


Rezio Login

Enter Account and Password and then click Log In.

QR Code Scanner

To redeem with QR Code scanner:
1. Open Rezio app on your device.
2. Click the menu bar.
3. Select Check-in and Redeem and wait for the QR Code scanner to show up.
4. Scan voucher with QR Code scanner.
5. When the order details appear, click Check-In and Redeem voucher.
6. Click Continue to complete voucher redemption. 

Redeem manually

To redeem manually with order number:
1. Open Rezio app on your device.
2. Click the menu bar.
3. Select Check-in and Redeem.
4. Wait for the QR Code scanner to show up and click Manually enter order number.
5. Type in order number and click Check-in and Redeem voucher.

 To redeem manually in order list:
1. Open Rezio app on your device.
2. Click Orders on the bottom.
3. Find the order you would like to redeem and click on it.
4. Click the Check-In button.
5. Click Confirm to redeem voucher or click Cancel to skip redemption.

To cancel redemption:
1. Open Rezio app on your device.
2. Click Orders on the bottom.
3. Find the order you would like to cancel redeption and click on it.
4. Click the x mark beside check-in time.
5, Click Confirm to reset order status back to Confirmed.
6. Click Confirm to reset redeem status back to Not Redeemed.