Overview

Here's a breakdown of the types of messages that merchants can and cannot send to customers on the KKday Marketplace.

• Do's

• Don'ts

Do's

1. Provide customer service and after-sales service info 

2. Provide more product features and store promotions 

3. Provide the official website that can be browsed only but not for transactions.

Don'ts

It is prohibited to guide consumers to transact outside KKday through chat message