KKdayMKP | Refund Process(editing)

Overview

This page will explain the refund process after an order is canceled.

1. As soon as merchants click the Cancel Order button, the refund process will be activated.

2. Please inform customers via email that their orders have been canceled to prevent any assumptions that the order has been processed.

(Go to Order Details → On the upper right page, click the “Email” button → Select “Order Canceled”)

3. Keep customers updated on the status of their refund.

Customer Notification:

“The refund will be credited back to their credit card account. The processing time is estimated to be 7-14 business days (the actual time is subject to the issuing bank's policies). If the refund coincides with the credit card statement date, customers may still need to make the full payment. The refund amount will then be deducted from the following statement. Please check with your issuing bank for specific details."

4. Full Refunds for Cancellations Due to Non-Customer Factors

For cancellations due to reasons beyond the customers’ control, such as reaching capacity, not meeting the minimum group size, or inclement weather, merchants must initiate the cancellation to let the system issue a full refund to the customers.

Read more:

• KKday MKP | Order Cancellation (Reject Orders)

• KKday MKP | Order Cancellation