Channel Viator - Connect and Manage

Created by Richard Lin, Modified on Tue, 24 May 2022 at 11:17 AM by Richard Lin

Channel Viator  - Connect and Manage

Overview

This manual will guide you through becoming a channel Viator, managing your orders, and synchronizing your products with rezio.  

 


JUMP TO 



Connection Process

Viator Admin > Account

Click Connectivity and choose Rezio as your channel manager.


Viator Admin > Account

Click the link after 1–2 working days and check whether the connectivity details are displayed correctly.

rezio Admin > Channel
Go to rezio Admin  


Click Channel to see all the status of all functions (Integration - Orders,Integration - Quotas, Integration - Products).

  • (V) Synced

  • () Partialyl Synced

  • (X) Unable to Sync

           




Click Channel Info to see the channel infomation and channel instructions. If you are not a supplier of Viator, please sign up first. 





  • Connect Channel

  • Click Connect Channel.

  • Enter your Viator IDSupplier API KeyChannel Currency, and Settlement Date

  • After the infomation has been conformed, you may connect with Viator.

  • See Channel Info to check the status of the connection.




Channel Viator - Setting Up A Product in the Channel

  • Add Product to the Channel

  1. Go to Channel Manager and click Product Info to manage the products in this channel.

  2. Click + Add Product at the upper-right corner to add the product to the channel.

Note-- Connection type: As there are the same products in both rezio and Viator, product mapping can be done through both platforms for product synchronization management. 

  • Adding Product

Click +Add Product and select the products you want to add, then click Confirm. The system will check whether or not the product meets the specifications of Viator.


Product Rules & Restrictions

  1. The Voucher Type must be one of the following: None, Rezio Voucher, or Custom Voucher.

  2. Use Rezio QR Code must be selected for Voucher Redemption Code

  3. Country/Region must be set

  4. Viator does not support the Product Category of Ticket (No Sessions)



  1. Go back to the Product Info page and you can see the Connection Status of the product you just selected.

  2. Click on Settings to start editing.

  1. If the Connection Status of the product states Channel Spec Not Compliant, the content that needs to be changed will be displayed at the top of the page. Click Edit Product to edit the product. Please edit the relevant settings according to the rules.

  2. After editing, go back to the previous page and click Recheck Specs.

  1. If the product complies with all the rules, the connection status will state Awaiting Setup. 

  2. Set the Channel Specs to be the same as the rezio product’s Identity.

  3. Click Save. After it is successfully saved, click Connect to complete the setting of the channel.


When it is connected, the status will state Channel Connected, and you can head to the Viator backend to connect the product.







Viator Supplier Management Backend > Product

  1. Sale start and end times must be set on Viator products. For the timing of your experience, please select Start Times

  2. We recommend choosing Instant confirmation as your booking confirmation method on both rezio and Viator backends. At the moment, Manual confirmation is not supported. 

  3. Go to the Viator backend and select the product you want to be connected to and go to the Product connection tab to select the corresponding rezio product. Click Connect

  4. After the setting is completed, Viator order information and inventory will be synced with rezio in real time.




       





  • Search For A Product in A Channel

  1. Go to Channel Manager > Channel > Product Info, and use the filters to find the product you want to manage.

  2. In the Connection Status, you can see the status of all products. 

  3. To disconnect a product, click Select, choose the product you want to delete, then click Delete to disconnect.

Reminder: After the product is deleted, the existing orders from the channel can no longer be synchronized with the channel transaction, and subsequent new orders cannot be imported to the rezio backend!

                







  • Update the Session’s Activation Status

  1. If you close a product in the rezio/Viator channel, the same product in Viator will be closed simultaneously.

  2. If you close a sales option or session on the rezio admin, the same product and session of Viator will be closed simultaneously.

        
         
   


                      













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