KKdayMKP | Order Management

Modified on Mon, 01 Jul 2024 at 04:12 PM

Overview

Following instructions will explain how to manually modify order status.


When your order confirmation method is Manually, your order status will be New & Paid. In this situation, you’ll need to confirm the order or do actions by clicking the blue action buttons.

  • To be Confirmed: If the order is still processing (like your tour is waiting to meet the minimum number to form a group), please click this status. 

  • Confirm Order: If the order is processed, please click this status and then the confirmation email will be sent to your customer automatically. 

  • Cancel Order: If your service is unavailable on-site, please tell your customer first and then click this status. 

Note: Once you cancel the order, the customer’s prepayment will be refunded to them with a notification email.


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