KKdayMKP | Order Cancellation

Modified on Mon, 01 Jul 2024 at 04:12 PM


Merchants can accept or reject the cancellation request from Customers.

Step 1: Reject or Cancel Order

Follow the path: Order > Order List

Find the order you want to deal with by using filters or Quick View.

Customers can start a cancellation request before the order departure date. If there’s a request, the order status will turn to Cancel Requested. Please click in.

  • Merchants can click Reject to decline the request if your customer accidentally presses the cancel button. 

  • Merchants can click Cancel Order if you accept the cancellation request.

The cancellation policy and the refund rate will be shown on the page.

Webpage view

App view

Step 2: After clicking the Cancel Order button, you’ll need to double check the Cancellation Fee and Estimated refund. 

Step 3: You can choose to follow Cancellation Policy or Full Refund. If you choose Full Refund, please provide the special reason.

Step 4: Once you click Cancel this Order, the traveler will receive a cancellation email

Webpage view

App view

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