Overview

You might be wondering what to do if you accidentally redeem a code. Don’t worry—this article will guide you through the steps to cancel a redemption.

Step 1: Go to [Order] > [Order List] > [Search] > select order you would like to cancel

Step 2: At “Order Actions” section select [Back to Confirmed]

The status will revert to Confirmed, as shown in the images below.

Note: This action can only be performed for orders sourced from MySite. For orders from other channels, please proceed with the cancellation directly on the original platform.

For more information, please refer to this article 

• App | Redeem Vouchers

• Admin Orders | Order Management