Overview

This article will guide you through the process of issuing a refund to your customer and provide an overview of the expected timeframe for completion.

1. Bank Transfer/ Cash or Other Onsite Payment

For these payment options, if a refund is required, please advise customers to contact you directly. Refunds should be processed offline, and it’s recommended to maintain an offline payment record for reference.  To record offline payment please follow these steps:

Step 1: Go to [Order] > [Order List] > select [Order]  

Step 2: Change status to [Cancel Order] > [+ Add Offline Payment Record]

2. Online Payment (Through Payment Gateway)

If the customer made the payment through a payment gateway (online payment), they can directly process the refund (cancellation) through the system. By referring to this article: Order Cancellation 

Note: The refund processing time will depend entirely on the payment gateway company.

For more information, please refer to this article:

• KKdayMKP | Order Cancellation

•  Admin Settings | Cancellation