Overview

This article will explain how to resend different types of vouchers and guide you through the steps to successfully resend them.

1. Voucher Generated by Rezio

For a voucher generated by Rezio. You can resend it to your customer by following these steps: 

At rezio admin > [Orders] > [Order List] > select [Order] > [Email] dropdown > [Voucher Notification to Customer] > [Send]

The customer will receive a Voucher Notification Email similar to the example shown in the image below.

2. Voucher Generated by GetYourGuide or Viator 

For voucher generated by GetYourGuide or Viator rezio could not provide those platform voucher to send out. Please go back to the original platform to proceed resending the voucher. If you have further question, please contact our Customer Success Manager. 

For more information, please refer to these links: 

• Viator

• GetYourGuide