Overview

You might be curious about what happens after connecting to Channel Manager platforms like GYG or Viator. If an order is canceled and availability is returned, where does it go, and what should you do next? This article will explain everything.

To cancel an order on GYG or Viator, you will need to manage the cancellation directly on the respective platform. Start by logging into the original platform (GYG or Viator) where the booking was made, and follow their cancellation process to complete the action.

Once the cancellation is processed, return to your Rezio [Order] > [Order List] to verify whether the availability for the canceled booking has been updated and restored to the system. This ensures that the slot becomes available for other potential bookings.

If the canceled booking does not reflect as updated or the availability does not return to its original state in Rezio. In this case, please do not hesitate to contact your Customer Success Manager. 

For more information, please refer to these articles: 

• Channel Management | Viator: Connect Channel

• Channel Manager | GetYourGuide: Manage Channel and Products