Admin Product | Product Management

Overview

This guide is intended to help you walk through product management in rezio Admin, covering how to navigate the product list and add, filter, and edit products. 

JUMP TO

• Browsing the product list
• Creating a Product
• Copying a Product
• Editing a Product
• Show Product Alias 
• Batch Edit 
  • Delete Product(s)
  • Archive Product(s)
  • Unarchive Product(s)

Product > Product List

Log in to rezio Admin and enter the Product List to start managing your products.

• Browsing the product list

1. Products can be filtered using keywords, categories, status, and channels.

2. The list underneath the search bars will display the product image, name, all sales options, product code, category, sales status, publishing channels, and action buttons.

• Status
  The sales status will change depending on settings and the situation at time of viewing:
  • In Progress: The essential steps in the product setup are incomplete, meaning the product is not for sale.
  • Available until ＿＿＿: The product has been set and can be on-shelf to the selected channel.
  • Discontinued: The product is not on sale as the sales options selling statuses is switched OFF.  If just one sales option selling status is ON, the status will not be set to Discontinued.
  • Fully Booked: All the sessions for the product are sold out.
  • End Selling: The selling period for the product has ended.

• Channel    
  Displays the channels to which the product has been added. 

Clicking the channel name will open a new tab to the product's channel settings page. 

The icon by the channel name will indicate the product’s status within that channel. If the icon is an orange exclamation mark or a red x mark, please check the channel settings page for more details. The icons correspond to the following channel statuses:

• Green check mark: Connected, channel linked successfully
• Orange exclamation mark: Pending setup, pending connection, pending supply, data syncing, pending channel publishing, re-editing, or unpublished changes
• Red x mark : Channel connection failed, channel response failed, does not meet channel requirements, unable to publish

• Actions
  The available action buttons will vary depending on the product category:
• Tickets (No sessions): Ticket Quota, Copy Product
• Non-Ticket: Sales Calendar, Availability Calendar, Copy Product

Note：Action buttons will not be displayed if the sales status is “In Progress” or “Archived” 

• Creating a Product

Click +Add to add your product. For more information, please refer to Admin Product | Product Setup: Basic Settings.

• Copying a Product

You can copy products with the statuses Available, Discontinued, Fully Booked, and Selling Ended.

1. Select the product and click on Copy.

2. A popup will appear giving more information about duplicating product and the name of the products. Click OK to continue copying.
   

3. The system will copy all the product’s content except Pricing and Session Settings. The copied content include both required and optional tabs, including Basic Info, Introduction, Sales Options, Taxes & Fees, Cancellation Policy, Deposit, Booking Info, Publish Settings, and others.

4. The copied product will have _copy automatically added after the name, and the product status is In Progress. The page will be redirected to Add Pricing or Ticket Sales Settings tab to finish product setup.
   

5. When price and calendar settings are completed, confirm to publish the product to Mysite or publish later through Publish Settings.
   

Note: Once copied, the product will be available in the translation area but the original product translated content will not be copied.

• Editing a Product

To edit a product, complete the following steps:

1. Click on the product to enter edit mode.
   

2. The interface for editing a product is the same as adding a new product. 

3. Click Save when finish editing each section. If you click Cancel or do not click Save, changes made will not be made.
   

• Show Product Alias 

1. Check the box beside the Show Product Alias to display the product alias in the Name column. This is for internal identification use.
   

• Batch Edit 

Click Batch Edit above the product list for the menu to delete, archive, and unarchive products.

1. When the product status is In Progress, it can be deleted, but cannot be restored after deletion.
2. When the status of the itinerary is Discontinued , the itinerary can be archived and can be unlocked after being archived.

• Delete Product(s)

1. Click Batch Edit.

2. Click the Delete option.
   

3. Click the checkbox for the product(s) to delete (can only select products that are In Progress).

4. Click Delete.
   

5. Click OK to delete the product(s).
   

• Archive Product(s)

Products that have been set up cannot be deleted but can be archived to prevent it from displaying in the Product List. The product will be displayed only when filtering the Product Status to Archive.

Note:
1. The product’s Sales Option must be switched off (Product Status = Discontinued) before it can be archived.
2. The Archived product will not be displayed in the Product List unless filtered. Archived products cannot be edited as well. 

1. Click Batch Edit.

2. Click the Archive option.
   

3. Click the checkbox for the product(s) to archive (can only select products that are Discontinued). 

4. Click Archive.
   

5. Click OK to archive the product(s).
   

• Unarchive Product(s)

Filter the Archived product in the Product List, and products can be edited after it is Unarchived. 

1. Click Batch Edit.

2. Click the Unarchive option.
   

3. Click the checkbox for the product(s) to unarchive (can only select products that are Archived). 

4. Click Unarchive.
   

5. Click OK to unarchive the product(s).