Overview
This guide is intended to help you through how to set up vouchers in rezio Admin, covering setting up with rezio vouchers or your own customized voucher.
JUMP TO
- Setting Up Vouchers
- None (No System Voucher)
- rezio Voucher (User Default Template)
- Custom Voucher (Customized Template Voucher Made by rezio)
- Upload Customized QR Code
- Upload Voucher File
- OTA Voucher - KKday
Product > Product List
Log in to rezio Admin and navigate through the Product List to the Publish Settings section.
Setting Up Vouchers
Go to Product > Product List
Click on the product you would like to set up a voucher for
Navigate to the Publish Settings tab and scroll to the Voucher Settings section
You can choose one of the following voucher types for this product: None, Rezio Voucher, Custom Voucher, Upload Voucher Files, or OTA Vouchers
For an overview on the five Voucher Types, read on:
None: This type indicates no vouchers are to be sent to your customer. By choosing this type, tickets can only be manually redeemed from the order details during registration at the activity.
rezio Voucher: With this type, vouchers use the default rezio template and can be generated in the language you choose. For Redemption Code, choosing rezio QR Code allows you to redeem vouchers by using the rezio App. Customers can also self-redeem their tickets.
Custom Voucher: With this type, use your own customized template for the voucher’s design. Most settings are the same as for rezio Voucher; the differences are that 1) you must select the voucher template to be used yourself and 2) the Swipe to Redeem/Self-Redemption feature is not available for this voucher type.
Upload Voucher Files: With this type, design the voucher files with other software and upload them to rezio Admin. However, since you must send these vouchers to your customer manually, you will not be able to redeem the voucher with the rezio app.
OTA Voucher - KKday: This option is only applicable if your product is sold on KKday. In other words, it should not be available on MySite or other channels. Please contact your rezio Expert before using this option.
The following explains the steps to set each type of voucher:
None (No System Voucher)
When choosing None, no vouchers will be sent to your customer.
Select the check-in method for your customers to process upon arrival. If you choose Customize, you can leave a message to explain how to check in
rezio Voucher (User Default Template)
If you choose rezio Voucher, the voucher will use the default template, and can be generated in the language you choose.
You can Use rezio QR Code or Upload Customized QR Code. Contact your rezio Expert if you want to use API QR code or a barcode
Select how the voucher will be generated, and how many times one voucher can be redeemed
For example, when the booking is for 3 adults, if you choose By Order, only 1 QR code will be generated, and if you choose By Identity/Item Quantity, a total 3 QR codes will be generated
Swipe to Redeem combines the rezio Voucher and rezio QR code functionality, wherein you can choose to allow customers to self-redeem their vouchers on the rezio website or not. This option must be used in conjunction with switching on Swipe to Redeem on the Sell Online - Vouchers module
Select Voucher Language
Custom: The voucher will be in your chosen language, regardless of the language used when your customer made the booking
According to customers’ order languages: The voucher will be in the same language as the customer’s language
Select How to Send a voucher to your customer. You can choose to send a voucher by the following methods:
Send Automatically with Order Confirmation: Automatically send the voucher simultaneous with an order’s confirmation. E.g. if a booking is manually confirmed, the voucher will be sent after you manually confirm the order
Send Automatically at a Specified Time: Automatically send the voucher at a specified time
Send Manually: Send the voucher on your own, using rezio AdminTimes can be set by N days and N hours, either From Order Date or Before Departure Date. This time will be displayed on the product itinerary of the booking website
Select the instructions on How to Use the voucher. You can choose from the default text or enter your own instructions. It will be displayed in the “How to Use” section of the product itinerary and the voucher
Click Next to save and continue
Note: To successfully enable the Swipe to Redeem function, don’t forget to go to the Sell Online - Vouchers module and enable Swipe to Redeem switch.
After confirming that both the Publish Settings and the store have enabled the Swipe to Redeem function, the customer will see a Redeem slider when they open the web Voucher. If customers have multiple vouchers, they can also Redeem them in groups.
The image below is an example of the default rezio template. The data will be generated according to your product and customer’s reservation details, and the color will follow the design for MySite.
Custom Voucher (Customized Template Voucher Made by rezio)
When choosing Custom Voucher, you can use your own customized template for the voucher design. Most settings are the same as for rezio Voucher; the difference is that you’ll have to select the voucher template to be used.
Note: For more details on creating customized vouchers, please go to Admin Settings | Create Customized Voucher.
Most likely, you will want to choose Use rezio QR code or Upload Customized QR Code in Order Details
For those needing an API code, please contact your rezio Expert for consultation
Set the Number of Vouchers to Generate type and the Number of Times for Redemption according to your needs
Example: In a booking, the customer books for 3 Adults. If you select to Generate By Order, only 1 QR Code will be issued. In contrast, if you select By Identity / Item Quantity, 3 QR codes will be issued
Select a Voucher Language
Custom: Select the language from a dropdown list you wish to use for the voucher. This language will display regardless of the language used when your customer makes the booking
According to customer’s order language: The voucher will be in the same language as a given customer’s language
Select How to Send a voucher to your customer. You can choose to send a voucher by the following methods:
Send Automatically with Order Confirmation: Automatically send the voucher simultaneous with an order’s confirmation. E.g. if a booking is manually confirmed, the voucher will be sent after you manually confirm the order
Send Automatically at a Specified Time: Automatically send the voucher at a specified time
Send Manually: Send the voucher on your own, using rezio AdminTimes can be set by N days and N hours, either From Order Date or Before Departure Date. This time will be displayed on the product itinerary of the booking website
Select the instructions on How to Use the voucher. You can choose from the default text or enter your own instructions. It will be displayed in the “How to Use” section of the product itinerary and the voucher
Select the voucher template from existing templates or create a new one. For more details on creating a voucher, learn how to Create Customized Voucher
To use different templates for different languages, click + to add more
Select the template for your selected language. Note that you can only add one template at a time per language
Click Add to add the template
For different sales options, you will need to set the voucher templates separately, but you may use the same template for all options. Once done, click Save
Upload Customized QR Code
If you choose to use Customized QR Code, you will have to upload it under the Order Detail page after the bookings are made. The QR code cannot be redeemed with the rezio app.
Upload Voucher File
You can design the voucher files with other software and upload them to rezio Admin, but since it’s not linked with the system, you will not be able to redeem the voucher with the rezio app.
Set the time that the voucher will be sent. This is only for your customer’s reference and displayed on the product page in MySite and in the order confirmation, as the voucher will be sent by you manually
Choose the How to Use instruction text, or you can enter your own text
After the customers book a product, the admin must go to the Voucher tab at Orders > Order List > Order Details to upload the voucher.
Under Voucher Information, click Upload File
After the file is uploaded, it will display below linked to a voucher number
The voucher can be provided to the customer by clicking Copy URL or Send Voucher Notification. If copying the URL, make sure to message customers yourself or use rezio’s internal email system to send the link
OTA Voucher - KKday
This option is only applicable if your product is sold on KKday. If you choose this option, this product will not be available in MySite. Please contact your rezio Expert when using this option.