Payment Gateway｜PayPal Application

Overview

This guide will explain how to apply for PayPal to offer customers online payment services.

Settings > General

Log into Rezio admin apply to enable online payments

Go to [General] > [MySite Payment Settings] tab

• Enable Online Payment features

Rezio has partnered with the globally renowned third-party payment service, PayPal. You can link your PayPal business account from the Admin backend, and once successfully enabled, you'll be able to connect your billing information.

1. To activate the online payment feature, please click "Activate." If your store's region supports PayPal services, we will initiate the application process for you.

2. Turn on the [Accept Online Payments] switch. Below, you will see a description of the payment methods and transaction fee rates.

Please note, the fees displayed here are those charged by the rezio platform. For any fees related to using the PayPal service, please refer to the user agreement you signed with PayPal.

• Register and link PayPal Account

You must have a PayPal Business account to connect with the rezio platform. For information on the features available for a Business account and the required documents, you can go to the official PayPal website, select your country, and view the relevant information: https://www.paypal.com/us/webapps/mpp/country-worldwide

If you already have a Business Account, you can complete the connection and start using it in just a few simple steps.

If you only have a Personal Account or have not yet registered, it is recommended that you first complete the account application or account upgrade process before going to the rezio Admin backend to complete the connection.

1. Click Sign Up or Connect with PayPal

2. Next The PayPal login screen will open. Please enter your account email and click Next.

3. If the email address you entered has already been used to apply for a PayPal account, please enter your password and log in.

Notes: If the email address you entered has not yet been registered, you will be directed to the account registration process.

4. After successfully login, PayPal will ask you to authorize the rezio platform to connect. Please click Allow to continue to the next step.

Notes: If you log in with a personal account, you will be guided to the account upgrade process.

5. Next, PayPal may ask you to fill in or confirm your company information again. Please follow the on-screen instructions to complete the process.

6. After submitting the relevant information, you have completed the PayPal account link!

7. Return to the rezio backend, refresh the MySite Payment Settings screen. When it shows Activated you can begin to use it.

Notes: If your screen shows [Applying], please first confirm whether your PayPal account's email and bank account verification are complete. If your account has been fully verified, please wait 1 business day before you can begin using it.

• Start using PayPal to accept payments

After the PayPal is activated, you can enable PayPal online payments for customers on your [MySite]

1. First, go to [Sell Online] > [MySite] to set up [Currency Menu] 

   1. If the currency menu is not enabled, all products will be displayed according to the [Default Product Currency] you selected under [General] > [Regional Settings], and customers will not be able to switch to other currencies.

2. If the currency menu is enabled, customers will be able to select their preferred currency and check out in that currency.

The 13 checkout currencies supported by PayPal include: USD, JPY, TWD, CAD, EUR, GBP, HKD, MYR, PHP, SGD, THB, AUD, NZD.

Notes:
1. If you enable foreign currency checkout, you may incur additional currency conversion fees with PayPal.
2. Your PayPal account must be registered as a Malaysian merchant to enable MYR checkout.

2. Next, you can go to Publish Setting and check PayPal to allow customers to pay with PayPal.

• PayPal Payment Page

If a customer chooses to pay with PayPal, they can log into their own PayPal account or pay directly with a credit card.

1. After a customer chooses to pay with PayPal and the payment page opens, they will see two buttons: PayPal and Credit Card.

2. After clicking the PayPal button, a customer can log into their own PayPal account and select a linked payment method to make the payment.

3. If a customer doesn't have a PayPal account, they can also click Credit Card to expand the fields. After filling in their card number, billing address, and other details, they can complete the payment.

Notes:
1. The credit card types that PayPal supports will depend on the customer's country. Merchants cannot specify which card types are accepted.
2. Regardless of whether a customer uses PayPal balance, a linked bank account, a credit card, or any other payment method, it will not affect the time it takes for the merchant to receive the funds or the transaction fees they are responsible for.

• PayPal Transaction Record

If a customer pays with PayPal, you can find the customer's payment email address in the bottom-left corner of the Order Details > Payment Records tab. You can then use this email address to search for the corresponding transaction record in the PayPal backend.

• Important Notes and FAQs

1. To get a PayPal Business account, what document do you need? and typically how long does it take to complete the application?

The activation timeline for a PayPal Business account is broken down into a few steps:

• Online Registration: This is where you fill in your basic company and personal information. This stage can be completed quickly.

• Email Verification: This is where you fill in your basic company and personal information. This stage can be completed quickly.

• Document Submission and Review: Once you're logged into your account, the system will guide you to upload the necessary verification documents (such as the applicant's proof of identity and business registration information). These are then submitted to PayPal's review team. This review process usually takes 3 to 5 business days, but the time can vary depending on the volume of cases and if your documents are complete and clear.

• Linking a Bank Account: You can link your company's bank account while the documents are being reviewed. PayPal will deposit two small amounts into that account for verification. You'll need to log back into your PayPal account and enter those amounts once you see them. This process typically takes 1 to 3 business days.

When all your documents are complete and correct, it usually takes about 5 to 7 business days from registration until your account is fully activated and ready to use. If you have any questions, you can contact PayPal's customer service team for for more information.

Notes: We recommend applying for your account on the official website. Once it's activated, complete the linking process in the rezio backend.

When you click "Sign Up or Connect with PayPal" from the rezio Admin to apply for a business account, the system will continuously check your account status for 15 days. If you complete your account verification and activation after more than 15 days, or if you wish to change the linked account, please click this link to open the permissions settings page shown below :

Check the box for Rezio. The system will ask you if you want to revoke the permissions. Click "Yes" (Yes, revoke) to unbind the account.

After unbinding, your connection status in the rezio Admin will revert to [Unlinked] You can then click [Sign Up or Connect with PayPal] again to link a fully activated account.

2. How to issue refund for PayPal？
   
   Funds paid by customers via PayPal can be refunded from the rezio Admin backend from the original transaction date, from 0 to 179 days. There are no extra fees for a refund transaction, but the fee from the original transaction will not be returned.
   
   

After 180 days, customers can still initiate a dispute through the PayPal Resolution Center. At this point, you must handle the disputed funds through the PayPal backend, which may involve an additional dispute handling fee.

3. What are the fees for using PayPal services？

The fees charged by the PayPal platform vary by your account's country. Always refer to the PayPal Merchant Fees or contact PayPal customer service directly for the actual rates.

• Commercial Transaction Rates: The fee consists of a percentage-based Base Rate + Fixed Fee.

  • Base Rate: If the customer and merchant are from the same country, the domestic transaction rate applies. Otherwise, the international transaction rate applies.

  • Fixed Fee: This is charged based on the transaction currency.
    Example: For a transaction in USD, a fixed fee of 0.3 USD is charged per transaction. For a transaction in Philippine Pesos, a fixed fee of 15 PHP is charged per transaction.

• Currency Conversion: If you enable the currency menu on MySite for customers to check out using a foreign currency, a currency conversion fee will be generated.

Example: The product currency is USD, the customer pays in TWD, and your PayPal settlement currency (Primary Currency) is PHP.

• If the original product price is USD 10 but the customer selects TWD on MySite, Rezio will convert this to TWD 299 based on the daily exchange rate for the customer to pay.

• PayPal will first deduct the transaction fee from the TWD 299 amount. It will then use its official exchange rate (which includes a currency conversion fee) to convert the remaining balance to your collection currency, PHP.

The detailed breakdown of the above fees will be displayed on the rezio Admin Order Details > Payment Records tab:

• Dispute Fees: After a customer successfully files a dispute, PayPal will charge an additional dispute fee based on the original transaction currency.

• Withdrawals Out of PayPal: When you withdraw your PayPal account balance to your linked bank account, PayPal will charge a withdrawal fee based on the currency.

If the currency you are withdrawing is different from your bank account's currency (for example, withdrawing USD to a PHP bank account), an additional currency conversion fee will also be incurred.

You can find the link to the latest PayPal Merchant Fees at the very bottom of each country's official PayPal website.

4. Where can I find the PayPal User Agreement documents？

You can view the official documents for each country on this webpage.

5. Important Information for Users in Australia Regarding PayPal Services

If you are located in Australia and choose to use PayPal as a payment method, please be aware of the following:

• PayPal Services in Australia are provided exclusively by PayPal Australia Pty Ltd (“PayPal Australia”).

• For any inquiries or assistance related to your PayPal transactions, please contact PayPal Australia via their official website: https://www.paypal.com/au.

• Our company is not an agent, representative, employee, or Authorized Representative of PayPal or PayPal Australia, and we do not provide financial services on their behalf. We do not hold an Australian Financial Services Licence (AFSL) as defined in the Corporations Act 2001 (Cth), nor are we required to do so in relation to the PayPal services.

By using PayPal on our platform, you acknowledge and agree that the PayPal services are provided directly by PayPal Australia, and not by us.