Admin Tickets

Modified on Tue, 20 Dec 2022 at 10:39 AM


This guide is intended to help you through ticket management in rezio Admin, and covers Ticket ListTicket Quota, and Ticket Sales Report.


Tickets > Ticket List

Log in to rezio Admin to manage tickets.


  • Add a Ticket

In the Ticket List page, click + Add to set up your own ticket.

  • Ticket Info

Select the corresponding settings according to the sales and use needs, including: 

  • Language: Select the language of the ticket content. If the ticket will be translated into multiple languages, this field must be set correctly.

  • Name and Code: Fill in the ticket name and the ticket code. You can customize the code for easy identification, at least 6 alphanumeric characters are required.

  • Time Zone: Select the time zone used for this ticket. If the validity period of the ticket is valid until a specified date, valid within a specified date range, or valid between certain day(s) after the purchase date, the valid period will be calculated according to the ticket’s time zone. 

  • Ticket Validity: 

    • Ticket is valid until a specified date: The ticket can be used starting from the date of purchase until a specified expiry date. For example, if the customer buys a ticket for July 25 on July 15, they can redeem their voucher from July 15 to July 25.

    • Ticket is valid within a specified date range: No matter when the customer purchases the ticket, The ticket is only valid on the specific date or date range set by the supplier. You can also set whether or not the ticket can be redeemed before the start of the session. For example, if the customer buys a ticket for July 25~ July 28 on July 15, they can redeem their voucher from July 25 to July 28.

    • Ticket is valid for a certain day(s) from purchase date: The ticket is valid within a specified time period, starting from the day of purchase. For example, if the customer buys a 2-day ticket on July 15, the ticket will be valid for July 15 to July 16. 

    • Ticket is valid between certain day(s) after the purchase date: The ticket is valid X days after the purchase date, and can be redeemed for Y days after the validity date. For example, if the customer buys a ticket on July 15, the ticket is valid 3 days after the purchase date and can be used for 4 days. So the ticket can be redeemed from July 18 until July 22. 

    • Ticket is valid for unlimited times within a certain time period after the first redemption: The validity is based on the date of issue, and is counted from the date of first use. The supplier can set the date and time range of validity after the ticket is issued. For example, if the customer buys a ticket on July 15 and the ticket is valid from July 25 to July 28 and can be redeemed  unlimitedly for the next 8 hours. Once the customer used the ticket on July 26, 11:00 am, the ticket can still be used until July 26, 7:00 pm.

  • Number of Times for Redemption: the number of times it can be redeemed. The limit is 10 times per ticket.

  • Expiration Mode: Select whether expired tickets can still be redeemed. 

  • Redemption Permission Settings

The default setting is that all user accounts can redeem tickets. If you want to limit the permission only to specific users, you can select Limited Redemption Permission and select the desired permission group. 

Note: For more information regarding Redemption Permission Settings, please refer to Admin Settings | Redemption Permission Settings.

  • Ticket Quota 

The inventory of the ticket can be modified repeatedly, even after it hits store shelves. You can also set a percentage in Low Quota Display Settings, and a reminder will be displayed when the remaining number of tickets reaches the lower limit. For example, if the total inventory is 1000 tickets and you set 90% for Low Quota Display Settings, you will be notified once the tickets remaining are less than 900.


  • View Ticket List 

The ticket most recently added will be displayed under Ticket List. If you need to view or edit information, click on the individual ticket.

  • Edit Ticket

Before binding any sales options, you can adjust or delete the settings. After binding, the Time Zone cannot be modified. After the first order is placed, other information fields cannot be modified and only Ticket Quota and Notes can be modified. To view which product is bound to the tickets, click View products / sales options. 

You can also see the Total Quota and Edit History.

Next, tickets must be bound to the tour package before they can be sold. 

Note: For more information about this, please refer to Admin Category | Ticket (No Sessions).


  • Translate Ticket Name

If your itinerary is available in multiple languages, you can also translate the name of the ticket so that the corresponding language can be displayed on the voucher received by passengers from different countries. 

  1. Go to Settings > Translation.

  2. Click Ticket Name.

  3. Choose the language you want to translate to. 

  4. After selecting the preferred language, enter the translated text in the corresponding field.

  5. Click Save.

Note: For more information about this, please refer to Admin Settings | Translation.


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